Returns Policy

Returns & Refunds

I love sharing my passion for concrete architecture through selling my artwork. I want you to feel confident when you order from Spaceplay, and I’ll always do my best to make things right if something’s not quite as expected.

Changed Your Mind?

If you're not completely happy with your piece, you can cancel or return you order at any time for a full refund, excluding the return shipping fees.

To be eligible for a return:

-The item must be in its original condition, unused, and safely packed.

-Please email me first at hello@space-play.co.uk before sending anything back.

Returns can be sent to:

Spaceplay
The Ingot Building
95a Charlotte Road
Birmingham
B30 2BT
United Kingdom

Refunds

Once your return arrives and is checked, I’ll confirm via email and issue your refund to the original payment method. Please note it may take a few days for your bank to process the payment.

Damaged or Incorrect Orders

Each piece is hand cast in concrete, so natural variation is part of the charm—tiny air bubbles, soft edges, slight tone differences. But if something arrives damaged or isn’t what you ordered, email me straight away with your order number and a photo, and I’ll sort it for you. A free replacement will be made and posted for all faulty products.

Exchanges

If you'd like to swap your piece for something else, I'm happy to offer free exchanges.
You’ll just need to cover the return postage. Once the returned piece has been posted, I’ll send out your replacement at no extra cost.

International Returns

If you're returning from outside the UK, any customs, import duties, or return shipping fees are your responsibility. Unfortunately, original shipping costs and international taxes (VAT, etc.) are non-refundable.