Shipping and delivery Policy

Shipping & Delivery

I do my best to make the experience of ordering from Spaceplay feel as smooth and personal as possible. Here’s what to expect when you place an order:

Made to Order

Most pieces are made fresh in the studio—not pulled from a shelf—so please allow around 3–5 weeks for me to make and ship your item.

If you need it sooner, you’ll find express shipping options at checkout. I’ll always try to accommodate time-sensitive orders where I can. So if you need it to arrive for a specific date then please send an email to let me know.

UK Orders

Free Standard Shipping on all UK orders

UK parcels ship via Royal Mail Second Class by default. They usually arrive within a few days of dispatch. If your parcel hasn’t turned up within 7 days of your shipping email, please email me and I’ll look into it.

Returned parcels may need to be reposted at your expense, especially if an incomplete address or delivery issue caused the return.

International Orders

I now ship worldwide. If you're ordering from the EU, please place your order through my Etsy shop, where customs and VAT are handled automatically.

All other international orders are sent directly from the UK. Shipping times and costs are calculated at checkout. Import duties or taxes may apply depending on your country, and these are the responsibility of the recipient.

Order Confirmation & Tracking

You’ll get a confirmation email after placing your order, and a shipping notification once your parcel is on its way containing tracking information.